FAQ & POLICIES

* GENERAL *

What tools do you use? 

Hardware
+ iPad Air [5th Generation] with Apple Pencil
+ MacBook Air 13"
+ iPhone 14 Pro

Software
+ Procreate [for iPad]
+ Adobe Illustrator & Photoshop

* SHIPPING *

When will my order arrive?

Estimated Shipping Times:
These averages are calculated based on typical shipping times with regular postal traffic. Many factors can cause fluctuation in shipping times.

> United States
Letter Mail [untracked] + 2-10 days
Parcel Mail [tracked] + 2-7 days

> International
Letter Mail [untracked] + 10-30 days
Parcel Mail [tracked] + 10-30 days

* Days are based on business days & do not include holidays.

Why hasn't my order shipped yet? 

Generally I pack orders within 7-14 days. I know, I know. Before you sigh, please remember that this is an independent operation. 

I am doing my best. Thanks for your patience.

Do you ship internationally?

I do! Please be mindful that there are current USPS shipping restrictions in place for several countries. Please review the restricted country listings before placing an order.

Can I pay for priority shipping?

I currently do not offer expedited shipping options. 

* RETURNS & ORDER ISSUES *

Can I return my order, or an item from my order?

At this time I cannot accept returns. If there is a problem with your order, please fill out a form on the contact page detailing the issue & we will work something out.

Please note that I do accept returns in situations such as:
Automatic returns for things like lack of VAT payment by the customer or "Unable to Deliver" notices.

What happens if my order is lost? 

Orders that ship without tracking [letter mail] are more susceptible to loss or damage in transit, & unfortunately there is no way to know if this happens [except that it does not arrive].

I am willing to reship orders once if they are lost in the mail, but I cannot offer replacements more than once or if they show as delivered. I also do not refund items, except on special occasions.

Please take the time to investigate the missing package and contact USPS prior to reaching out to me. If any of the scenarios apply to you, please send me a message & we can discuss it.

Can I cancel my order?

If your order has not yet shipped, it can be canceled. Anything already in transit or delivered cannot be canceled as I am unable to recall mail once it is dropped off. Thank you for understanding.

Can I combine orders?

Yes, just send me a message with both order numbers & I can combine them. A partial refund for any extra shipping fees can be refunded. [Neither order can be marked shipped before combining].

I got the wrong item. What do I do? 

If any items in your order are incorrect, please reach out to me as soon as possible. Pins, stationery, keychains, etc. can be re-shipped if the error is on my behalf.

Any issues with apparel or bag item fulfillment may take longer to resolve due to them being shipped by a third party provider. Mistakes happen, but I will do my best to make it right. Thank you for understanding!

My item[s] arrived damaged. What do I do? 

If your order arrives damaged, please fill out the contact form. Provide images of the damaged item if possible and we will find a resolution. I am more than happy to ship replacement items if they arrive damaged.